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  • Service Portal

    Optimize task management, increase information security, and enhance citizen or customer service.

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Overview

Service Portal

A service portal is an online platform that centralizes the execution of services offered by a public or private institution. This service can be provided to both external customers and internal employees.

Efficient development of a service portal involves mapping all processes performed operationally by the company, including the documents involved in each step, approval workflows, and more.

With processes mapped, the next step is task automation, digitizing routines, implementing controls, adapting records management methodology for a digital environment, and creating an analysis area to present key information.

When ready, the service portal streamlines both internal and external service, enhances information security, and provides a new range of metrics and measurements that help managers identify bottlenecks and optimize tasks.

With over 20 years of experience in records management, Ikhon specializes in digitizing physical processes into a digital environment, creating service portals for governments, municipalities, and large agencies, adhering to records management methodologies and regulatory standards.

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ADVANTAGES

Why our Service Portal solution stands out?

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FAQ

Questions and Answers about the Service of Creating Service Portals

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